Frequently Asked Questions
Everything you need to know about our performance-driven apparel and gear.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. During peak seasons or product launches, processing may take up to 4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for items in new, unworn condition with original tags attached. To start an exchange or return, please visit our online returns portal. Please note that certain sale items may be marked as final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please be aware that customers are responsible for any local customs duties or taxes.
How do I know which size to order?
We provide detailed size charts on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, especially for our performance riding gear.
Can I modify or cancel my order after it has been placed?
Because we strive to ship orders as quickly as possible, we have a very limited window to make changes. Please contact our support team immediately. Once an order has reached the fulfillment stage, it cannot be canceled or modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.